Region: New Zealand and Australia
Industry: Award-winning Geotechnical engineers, Geologists, Environmental Scientists and Hydrologists.
When GSI first reviewed ENGEO’s policies, around half of their activities were uninsured. An unintentional oversight from their previous broker who lacked an understanding of their business, but a risk far too great for this small Christchurch company with big goals to grow.
ENGEO has done just that, growing to 100 staff across seven offices in New Zealand and Australia since 2010, and continuing to grow today. When GSI was first appointed to manage ENGEO’s insurance, the first task was to negotiate write backs of cover and terms to address what was a significant issue in risk exposure, which was done immediately. Much of the company’s success is due to its dynamic and innovative nature, and because of this GSI has had to work closely with their team to enhance, improve and understand the coverage that is in place and assess the wording and policies frequently. The very nature of ENGEO’s activities clash with numerous standard policy exclusions.
Since the beginning It’s been essential for GSI to have a close relationship with ENGEO to ensure a high level of trust and communication. As ENGEO’s activities grow and shift, so do their policies to ensure they’re fully protected. For an ever-changing business, a one-size-fits-all insurance policy wouldn’t withstand the complexity of it’s activities, and if you don’t understand those activities there is no way you could properly advise of the risks. It was GSI’s willingness to learn and the responsiveness that ensured ENGEO sought to include them on their professional team.
"ENGEO has always been made to feel special throughout our working relationship and, through GSI’s superior customer service, our needs have always been met. The team at GSI are always happy to explain the necessary processes and details to me in such a way that I feel informed and well covered for the work that we undertake. I have absolutely no hesitation to recommend Glenn and GSI to anyone in the market for expert insurance advice and cover."