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How to make a complaint

The team at GSI are always looking for ways to improve our service.
We appreciate all feedback, good and bad. Our goal is outstanding service, so if something hasn’t met your expectations, we welcome the opportunity to find a solution.

If you have a complaint, please follow these steps;

Contact your broker or GSI Operations Manager Trish Pollard to discuss your complaint. Click here for our teams contact details. The team will work together alongside you to resolve any concerns.

In turn, we also welcome positive feedback. If you would like to tell us about your experience with GSI, please email Trish,, or get in touch with your broker directly. Any feedback helps us improve what we do and your experience.

If you are not satisfied with this resolution you can contact the Financial Services Complaints (FSCL). The FSCL are an External Disputes Resolution (EDR) scheme approved by the Ministry of Consumer Affairs for the financial industry. Their services are free to use and will help resolve any ongoing complaints.

You can contact Financial Services Complaints Ltd (FSCL):

Download a copy of our GSI Dispute Resolution Procedure here:
GSI Dispute Resolution Procedure