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Working with Narellan Pools Auckland West

“It’s easier to go through Matt than go through anyone else - he’s always there at the end of the phone or email, very approachable.”

Narellan Pools Auckland West is owned and operated by husband and wife team, Richard and Vanessa Pook. They provide high-quality fibreglass pools for clients from Western Springs to Hillsborough, with a focus on offering an all-round experience that includes expert advice on pool selection, cleaning, and maintenance.

Vanessa and Richard have been GSI clients since Richard purchased their first pool maintenance company, PMC Pools. He saw an opportunity to expand the business, and the couple opened the Narellan franchise.

GSI broker, Matt Naylor, worked with Richard and Vanessa to ensure their business was well-protected from Day One. For Vanessa, who works in the operational side of the business, having a dedicated broker saves time and frustration.

“Being on the phone with [well-known insurance company] is just ridiculous,” she says. “You call up, you don’t talk to the same person every time… I feel more comfortable talking to Matt, he remembers everything that’s happened.”

Vanessa has had to make insurance claims while she’s been a GSI client, and she’s found the process easy and efficient.

“Some of our staff have had car accidents; they let me know, I email Matt straight away, and it gets dealt with efficiently and without any hassle,” she says.

“We had one the other day: there was a big crack in my windscreen, I emailed Matt, he replied quickly, and I got it booked in within two days.”

As their business has grown, Matt has tailored Richard and Vanessa’s insurance to meet their operational needs.

Matt and the GSI team are pleased to provide support to Narellan Pools West Auckland, and look forward to their continued success.

To work with a broker that takes the time to understand your business, get in touch with the GSI Auckland team.