Meet our team of insurance experts. If you're new to GSI, feel free to call any of our brokers to discuss your requirements, or call the main office on 0800 555 474.
11 team members found
Matt Naylor
National Relationship Manager • Commercial Broker • ANZIIF Snr Associate
Matt Naylor
National Relationship Manager • Commercial Broker • ANZIIF Snr Associate
Specialisation
- Business
- Professional indemnity
- Commercial
- Marine and cargo
Having worked in our industry since 2001, Matt was successful in various roles both here and overseas before joining GSI in 2018. In one of these roles, he was tasked with underwriting complex marine insurance policies; an experience that’s provided a unique insight into the finer details of how they work, and how to make them work in favour of his clients.
“The variety and unpredictability of my role, as well as being able to meet new people, is what I love most. It’s also worth mentioning that I’m also a long-suffering Blues, Newcastle United and Penrith Panthers fan.”
Providing tailored solutions is at the heart of GSI’s business. Matt enjoys working closely with his clients to understand their unique risks and develop a customised insurance solution.
Decklyn Thomson
Associate Director • Commercial Broker
Specialisation
- Business
- Commercial
- Property
Commercial broker Decklyn has worked across a range of property and professional risk portfolios. His specialist expertise includes professional indemnity and commercial property insurance, with a focus on providing tailored solutions for each client's specific needs. Decklyn’s in-depth approach ensures his clients have the right cover in place, while also exploring opportunities to reduce their annual costs.
“I treat my client’s businesses as I would treat my own business: making sure I'm confident in the coverage first, and then comfortable with the pricing. I like coming up with tailored solutions and offering a level of advice that clients may not get from a more transactional approach.”
Trish Pollard
NZ Group Operations Manager
Trish supports our clients and the wider Commercial team with everything from new policies to claims, renewals and ongoing assistance. She’s passionate about finding the most effective solutions for them, and enjoys being able to get to know the people she works with. Prior to joining GSI, Trish worked in Weathertight Claims at Auckland City Council for nine years.
“I strive to provide clients with the best possible customer service when assisting with their insurance needs.”
Leanne Fiatau
NZ Claims & Finance Manager
Specialisation
- Claims
Simply put, Leanne’s role is to ensure a fast and stress-free claims experience. Having begun her career in customer service, she’s developed her skills as a claims handling expert and has continued to do so since joining our team in 2013. Leanne enjoys building relationships with our clients to make their lives a touch easier, and negotiating with insurers to get them the very best outcome.
“I love eliminating those often-common challenges and time-wasting for our clients.”
Lynley Evans
Domestic Broker
Specialisation
- Domestic
Lynley’s role is to provide the best information and cover for our domestic clients. This includes home, contents and motor insurance, but Lynley also handles all of our new domestic policies and renewals. She also brings over 30 years’ experience to our team, and is incredibly proud of being efficient, thorough and considerate whenever she works with our clients.
“I love taking into consideration a client's needs and finding the best policy to suit them.”
Tash Fiatau
Commercial Broker Support
Specialisation
- Commercial
- Domestic
With many years of Insurance experience (including domestic and commercial), as well as time as an IT Analyst on a Brokering Processing system, bringing attention to detail to her commercial broker support role is Tash’s priority. Having developed a clearly spoken phone manner and well-formatted written communication, clients are confident to deal with Tash directly. A point that is important to her.
“I like that clients are able to trust me and can send changes or queries to me. Being kind and answering them in a timely manner is essential to making our clients lives stress free. ”
Geraldine Grebenar
Commercial Broker Support
Specialisation
- Commercial
Geraldine has 20 years of insurance industry experience in New Zealand and Samoa, primarily in underwriting and claims. Throughout her career, Geraldine has enjoyed providing solutions to a diverse range of local and international clients. She is a lifelong learner who enjoys putting her qualifications to use to support GSI’s clients.
Sue Richards
Commercial Broker Support
Specialisation
- Commercial
- Claims
Sue has a strong end-to-end knowledge of the insurance process, thanks to 20 years of industry experience in general insurance, risk and compliance, and claims. She finds the insurance industry really interesting and believes there’s always something new to learn!
Sue’s efficiency and support behind the scenes free up GSI’s brokers to look for the best products in the market and to really understand what each customer needs. When she’s not supporting GSI clients, Sue’s often found in the garden or enjoying time with family.
“Being in claims, I’ve seen how insurance can, pretty much, save people. It’s a really good feeling to be able to put them back into the place they’ve worked so hard to get to.”
Barbara Adams
Claims Administration
Specialisation
- Claims
With a diverse background spanning telecommunications, pharmaceuticals, and the insurance sector over the past five years, Barbara brings a wealth of experience to the table.
Her focus within the insurance sector has been primarily on claims, where her goal is always to secure positive outcomes for our clients efficiently. Barbara thrives on taking care of all the legwork so that our clients can stay fully engaged in their business endeavours.
Outside of work, you'll find Barbara cherishing moments with her family and friends, tending to her garden, or envisioning the next adventure-filled holiday.
Lily Zhang
Broker Support
With many years in the insurance industry, Lily, a born and bred Aucklander, brings a wealth of experience to her role at GSI. Her background includes operations and broker support for corporate clients, along with commercial portfolio management experience.
At GSI, Lily leverages her knowledge to provide effective support to brokers and clients, ensuring they receive a tailored approach.
It’s easier to go through Matt than go through anyone else - he’s always there at the end of the phone or email, very approachable.
Vanessa Pook
Owner • Narellan Pools West Auckland
